Ordering Instructions

  1. Please make your payment within 12 hours after placing your order and send us proof of payment via Whatsapp to confirm your order.
  2. Once an order is confirmed, it cannot be cancelled, modified, refunded, or transferred. Any changes to the order will incur an administrative fee of $60. If the changes are made less than 2 days before the scheduled delivery/self-pickup date, an administrative fee of $100 will be incurred. Please note that any changes are subject to the availability and discretion of our store.

Delivery instructions

  1. The driver will deliver within the selected delivery time slot, but we cannot arrange a specific delivery time. If you require a specific delivery time, an additional fee of $100 will be charged.
  2. Drivers will not deliver our cakes to your door and need to pick up your order on the ground.
  3. During handover, drivers will not go to your door or enter the building lobby. The pick up point will be wherever the vehicle can park.
  4. Once the delivery location and time slot are confirmed, any changes will incur an administrative fee of $60. If the changes are made less than 2 days before the scheduled delivery date, an administrative fee of $100 will be incurred. Please note that any changes are subject to the availability and discretion of our store.
  5. If you need to cancel the delivery and change it to studio pickup, the delivery fee paid will not be refunded.
  6. On the date of delivery, our driver will contact the recipient 10-15 minutes before arrival. Please ensure that the receipient keep an eye on his/her phone for any incoming calls within the selected delivery timeslot.
  7. If our driver is unable to contact the recipient on the date of delivery, the driver will only wait for 5-10 minutes. If the delivery cannot be completed because our driver is unable to contact the receipient, the order will be automatically cancelled without any refund.
  8. If you need to reschedule the delivery on the same day, you will need to contact the driver directly. Our store will not be involved in the rescheduling process.
  9. If the recipient is unable to receive the order on the scheduled date, the order will be automatically cancelled without any refund.
  10. We will not be responsible for any damage to the cake during delivery.

Studio Pickup Instructions

  1. If the customer is unable to pick up the order on the scheduled pickup date, the order will be automatically cancelled without any refund.
  2. If the customer requests to pickup outside of our office hours, an administrative fee of $60 will be incurred. However, it will depend on our store’s availability to accommodate the request.

Store Pickup Instructions

  1. If the customer is unable to pick up the order during the designated pickup hours, the order will be automatically cancelled without any refund.

Arrangements during inclement weather:

In the event of Black Rainstorm Signal or No.8 Tropical Cyclone Warning or above being hoisted by the Hong Kong Observatory, the following arrangements will be made for order pickup and delivery services:

  • If the signal is lowered before 09:00, our operations will continue as usual.
  • If the signal is lowered between 09:00-12:00, studio pickup service and delivery service will be available starting from 15:00.
  • If the signal is lowered after 12:00, our studio will be closed for the entire day. All orders of that day can be rescheduled once without any handling fee. The new pickup/delivery date must be within 3 days from the original scheduled date (excluding the original pickup/delivery day). If customers need to change the pickup/delivery after 3 days, a handling fee of 30% of the total order amount will be charged.
  • If the Hong Kong Observatory forecasts the issuance of a Tropical Cyclone Warning Signal No. 8 or above during your scheduled pickup/delivery period, your orders can be rescheduled once without any handling fee. The new pickup/delivery date must be within 3 days from the original scheduled date (excluding the original pickup/delivery day). If customers need to change the pickup/delivery after 3 days, a handling fee of 30% of the total order amount will be charged.
  • Please note that we do not offer refund for orders affected by inclement weather conditions.

 

Arrangements for Bad Weather Conditions

When Tropical Cyclone Warning Signal No. 8 or Above is Issued

Studio Pickup:

  • Signal is lowered at or before 09:00: We will operate as normal.

  • Signal is lowered between 09:01 and 12:00: Studio pickup service will resume starting from 15:00.

  • Signal is lowered at or after 12:01 (or remains hoisted all day): We will be closed for the entire day. Customers can reschedule their pickup date once free of handling fees before the signal is hoisted. The new pickup date must be within 3 days (excluding the original pickup date). If the new pickup date is scheduled after 3 days, a handling fee of 30% of the total order amount will be charged.

  • If the Hong Kong Observatory forecasts that Tropical Cyclone Warning Signal No. 8 or above will be hoisted during your pickup slot: Customers can reschedule their pickup date once free of handling fees before the signal is hoisted. The new pickup date must be within 3 days (excluding the original pickup date). If the new pickup date is scheduled after 3 days, a handling fee of 30% of the total order amount will be charged.

  • We do not accept any refund requests due to bad weather.

Delivery Service:

  • Signal is lowered at or before 09:00: Service will operate as normal.

  • Signal is lowered between 09:01 and 12:00: Delivery service will resume starting from 15:00.

  • Signal is lowered at or after 12:01 (or remains hoisted all day): Delivery service will be suspended for the entire day. Customers can reschedule their delivery date once free of handling fees before the signal is hoisted. The new delivery date must be within 3 days (excluding the original delivery date). If the new delivery date is scheduled after 3 days, a handling fee of 30% of the total order amount will be charged.

  • If the Hong Kong Observatory forecasts that Tropical Cyclone Warning Signal No. 8 or above will be hoisted during your delivery slot: Customers can reschedule their delivery date once free of handling fees before the signal is hoisted. The new delivery date must be within 3 days (excluding the original delivery date). If the new delivery date is scheduled after 3 days, a handling fee of 30% of the total order amount will be charged.

  • We do not accept any refund requests due to bad weather.

Shop Pickup:

  • Signal is lowered at or before 11:30: We will operate as normal from 12:00 to 14:00.

  • Signal is lowered at or after 11:31 (or remains hoisted all day): Our shop pickup service will be suspended for the entire day. Customers can reschedule their pickup date once free of handling fees before the signal is hoisted. The new pickup date must be within 3 days (excluding the original pickup date). If the new pickup date is scheduled after 3 days, a handling fee of 30% of the total order amount will be charged.

  • If the Hong Kong Observatory forecasts that Tropical Cyclone Warning Signal No. 8 or above will be hoisted during your pickup slot: Customers can reschedule their pickup date once free of handling fees before the signal is hoisted. The new pickup date must be within 3 days (excluding the original pickup date). If the new pickup date is scheduled after 3 days, a handling fee of 30% of the total order amount will be charged.

  • We do not accept any refund requests due to bad weather.

When Black Rainstorm Warning Signal is Issued

Studio Pickup:

  • Signal is lowered at or before 09:00: We will operate as normal.

  • Issued before 09:00 and signal is lowered between 09:01 and 12:00: Studio pickup service will resume starting from 15:00.

  • Issued before 09:00 and signal is lowered at or after 12:01 (or remains hoisted all day): We will be closed for the entire day. Customers can reschedule their pickup date once free of handling fees. The new pickup date must be within 3 days (excluding the original pickup date). If the new pickup date is scheduled after 3 days, a handling fee of 30% of the total order amount will be charged.

  • Issued after 09:00: We will operate as normal.

  • We do not accept any refund requests due to bad weather.

Delivery Service:

  • Signal is lowered at or before 09:00: Service will operate as normal.

  • Issued before 09:00 and signal is lowered between 09:01 and 12:00: Delivery service will be arranged progressively within 2 hours after the signal is lowered.

  • Issued after 09:00 and signal is lowered between 12:01 and 15:00: Delivery service will be arranged progressively within 1 hour after the signal is lowered. During the Black Rainstorm Warning Signal period or on the day it is lowered, delivery times may be delayed depending on traffic conditions. Customers may contact our customer service to request one of the following options:

    • Change to Studio Pickup on the same day.

    • Reschedule the delivery date (the new delivery date must be within 3 days, excluding the original delivery date).

    • Accept potential delays in delivery time.

  • Issued before 09:00 and signal is lowered at or after 12:01 (or remains hoisted all day): Delivery service will be suspended for the entire day. Customers can reschedule their delivery date once free of handling fees. The new delivery date must be within 3 days (excluding the original delivery date). If the new delivery date is scheduled after 3 days, a handling fee of 30% of the total order amount will be charged.

  • Issued after 09:00 and signal is lowered at or after 15:01 (or remains hoisted all day): Delivery service will be suspended. Customers can reschedule their delivery date once free of handling fees. The new delivery date must be within 3 days (excluding the original delivery date). If the new delivery date is scheduled after 3 days, a handling fee of 30% of the total order amount will be charged.

  • We do not accept any refund requests due to bad weather.

Shop Pickup:

  • Signal is lowered at or before 11:30: We will operate as normal from 12:00 to 14:00, and reopen until 20:30.

  • Issued before 11:30 and signal is lowered at or before 15:00: Shop pickup service will resume starting from 16:00.

  • Issued before 11:30 and signal is lowered at or after 15:01 (or remains hoisted all day): Our shop pickup service will be suspended for the entire day. Customers can reschedule their pickup date once free of handling fees. The new pickup date must be within 3 days (excluding the original pickup date). If the new pickup date is scheduled after 3 days, a handling fee of 30% of the total order amount will be charged.

  • Issued at or after 11:31: We will operate as normal and provide shop pickup services.

  • We do not accept any refund requests due to bad weather.

*Remarks: The above arrangements are subject to flexible adjustments based on the actual weather and traffic conditions of the day. In case of any dispute, we reserve the right of final decision and interpretation.

The pictures on our website are for reference only, please refer to the actual product.

In case of any disputes, Bubble Bu Cakery Limited reserves the right of final decision.

If you have any questions, please contact us via WhatsApp or email us at bubble.bu.cakery@gmail.com