Question 1

Is there any discount or free delivery?

Accepted Answer

Free Delivery Policy:

Orders of $900 or more: Free delivery to Kowloon, Tsuen Wan, and Kwai Tsing
Orders of $1200 or more: Free delivery (excluding remote areas)

Orders of $3500 get 10% off

Question 2

Is there a pick-up?

Accepted Answer

We provide self-pickup service, where customers can come to our studio or shop during the opening hours.

Tusen Wan Shop

Pick-up time: 12:00-20:30

Address: Kiosk No.1, 1/F, NINA MALL 2, 98 Tai Ho Road, Tsuen Wan (next by Nabe Urawa)

Studio

Pick-up time: 11:00-12:00 ＆ 13:30-17:00

Address: Room B, 23rd Floor, Houston Industrial Building, 32-40 Wang Lung Street, Tsuen Wan

*Please note that 12:00-13:30 is lunch time.

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Question 3

Is there delivery?

Accepted Answer

We provide a delivery service, drivers will not deliver our cakes to your door and need to pick up your order on the ground.

Delivery time slots：11:00-14:00 / 13:30-16:00 / 15:00-17:30
*The driver will deliver within the selected delivery time slot, but we are unable to arrange a specific delivery time.

An additional $100 will be charged for specifying the delivery time (within half an hour from 11:30 – 17:30).

Please click here to view the delivery fees.
*The driver will call the consignee 10-20 minutes before arrival and let them know where they will be parked.

Question 4

Is it in stock? Is pre-order required?

Accepted Answer

We currently do not have stock available. If you want to make a purchase, you have to order on our website at least 3 days in advance. If slots are fully booked, the order cut-off time may be earlier. For urgent orders, please contact us via WhatsApp.

Question 5

Is there individual packaging and how will it be packaged?

Accepted Answer

Cheese Tart and Milk Form Basque Cheesecake:
individual box ($3/1 pc) can be purchased, and they will be put in 4pcs/6pcs/12pcs boxes according to the order quantity.
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Madeleine:
Each piece is individually packed.
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Tiramisu:
Each item is individually packed, and each cup comes with a disposable wooden spoon.
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Wedding Favors:
All selected cookies are individually packaged.
Cookie packs contain 3 cookies of different flavors in one package.

Burnt Honey Cheesecake:
Individual packaging is not provided. For example:

Purchasing 1 set of 6 pieces will be packed in a 6-piece box.
Purchasing 2 sets of 6 pieces will be packed in a 12-piece box.
Purchasing 3 sets of 6 pieces will be packed in one 6-piece box and one 12-piece box.
And so on.
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*If you need to specify the packing requirements, there may be additional charges, each additional packaging box requires an extra $10 per box, please contact us via WhatsApp for more information.

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Question 6

Do you accept urgent orders?

Accepted Answer

For urgent orders, please Whatsapp to 59190787. Click here Whatsapp

Question 7

Is there a minimum order requirement?

Accepted Answer

Cheese Tart and Milk Form Basque Cheesecake:
The minimum order quantity is 4 pcs, with no limitation on the choice of flavours.
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Madeleine:
The minimum order quantity is 3 portions (6pcs), each portion contain 2pcs.
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Tiramisu:
The minimum order quantity is 6 pcs, with no limitation on the choice of flavours.
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Wedding Favors:
Cookies have a minimum order quantity of 12 pieces.
Cookie packs have a minimum order quantity of 12 packs (36pcs), each pack contain 3pcs.

Question 8

Do you accept bulk order?

Accepted Answer

For ordering 300 pcs or more , please inquire via WhatsApp.
If you ordering 299 pcs or fewer quantity, you can place your order on the website.

Question 9

What is the size?

Accepted Answer

Light Cheese Tart:
approx. 5cm in diameter x 3.5cm in height
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Large Cheese Tart:
approx. 7cm in diameter x 3cm in height
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Milk Foam Basque Cheesecake:
approx. 7cm in diameter x 2.5cm in height
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Madeleine:
approx. 8cm x 6cm
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Burnt Honey Cheese Cake:
approx. 8.5cm in diameter x 3cm in height
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Tiramisu:
Each cup is approx. 130ml.
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Wedding Favors:
approx. 4.5cm x 4.5cm

*As all products are handmade, slight variations in size may occur.

Question 10

Is there a chocolate birthday plate available?

Accepted Answer

Birthday topper and candle can be purchased, but we do not offer chocolate birthday plate.

Question 11

How do I store my order after pickup?

Accepted Answer

Cheese Tart:
Please put it in refrigerator (0-4°C) as soon as possible after pick-up, and it is recommended to consume it on the same day to ensure the best quality, otherwise please store in fridge (-18C) and consume it within 4 days. Before consumption, please put it in refrigerator (0-4C) to defrost for 4-6 hours.

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Milk Foam Basque Cheesecake:
Please put it in refrigerator (0-4°C) as soon as possible after pick-up, and it is recommended to consume it on the same day to ensure the best quality, otherwise please store in fridge (-18C) and consume it within 4 days. Before consumption, please put it in refrigerator (0-4C) to defrost for 4-6 hours.

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Madeleine:
It can be stored at room temperature for 2 days, in refrigerator (0-4°C) for 5 days.
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Burnt Honey Cheese Cake:
It can be stored at room temperature for 2 days, in refrigerator (0-4°C) for 5days. If it is stored in refrigerator, it is recommended to heat it up in microwave oven (1000W) for 20 seconds before consumption.
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Tiramisu:
Please put it in refrigerator (0-4°C) as soon as possible after pick-up, and it is recommended to consume it on the same day to ensure the best quality, otherwise please store in refrigerator (0-4°C) and consume it within 2 days.

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Wedding Favors:
It can be stored at room temperature for 5 days, in refrigerator (0-4°C) for 14 days.

Question 12

How do I pay?

Accepted Answer

We accept PayMe/FPS/Bank Transfer.

Question 13

Can I change my order details?

Accepted Answer

Once the delivery location and time slot are confirmed, any changes made within 2 days prior to the delivery date will incur an administrative fee of $60. If the changes are made less than 2 days before the scheduled delivery, an administrative fee of $100 will apply. Please note that any changes are subject to the availability and discretion of our store.

Question 14

Can I cancel my order?

Accepted Answer

Once accepted, the order cannot be cancelled, refunded or transferred.

Question 15

What will happen to the inclement weather?

Accepted Answer

Please refer to our General Terms and Conditions. Click here for details

Question 16

Do membership points have an expiration date?

Accepted Answer

Currently, membership points do not have an expiration date.

Question 17

What are the restrictions when using points?

Accepted Answer

There is no minimum order value required to use points. Points can be used on all products, including discounted items. However, points cannot be used to offset delivery fees.

Question 18

Can new registered members claim points for previous orders?

Accepted Answer

Membership points are accumulated in a registered member’s account. You must be logged into your member account before submitting an order to earn points. Points will not be retroactively awarded for orders placed without logging into a member account.

Question 19

Can I gift or transfer my points?

Accepted Answer

Points are accumulated solely in the member’s account and cannot be gifted or transferred to other accounts.

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